At Lesmora, we want to ensure your satisfaction with your purchase. We understand that sometimes exchanges may be necessary, and we are here to assist you. Please review our exchange-only policy for a smooth and hassle-free exchange process.

The Exchange Process 

Lesmora operates on an exchange-only policy. This means that we do not accept returns for refunds. However, we are happy to facilitate exchanges in the following situations:

Eligibility for Exchanges:

We accept exchanges for the following reasons:

• Size exchange: If the item you received does not fit, we will exchange it for the correct size, subject to availability.
• Color exchange: In the event that you received a different color than the one you ordered, we will exchange it for the correct color, subject to availability.
• Defective or damaged items: If your product arrives damaged or has manufacturing defects, we will replace it with a new item.
• Style exchange: If you have changed your mind and wish to exchange your purchase for a different style, we will accommodate your request, subject to availability.

Timeframe for Exchanges:

• Exchanges must be requested within 0-7 days from the date of delivery.

Conditions for Exchanges:

To be eligible for an exchange, the item must be in the same condition as when it was received. This means:

• The item must be unworn, unwashed, and in its original packaging with all tags attached.
• For hygiene reasons, undergarments and inners are not eligible for exchange.
• Personalized or customized items cannot be exchanged unless there is a defect or error in the customization.
• Items purchased during clearance sales or with a discount of 50% or more are considered final sale and are not eligible for exchange.
• Each order can be exchanged only once .

How to Request an Exchange:

To initiate an exchange, please follow these steps:

• Contact our Customer Support team at [thelesmora@gmail.com] within 7 days of receiving your order.
• Provide your order number, the reason for the exchange, and the specific details of the item you'd like to exchange.
• Our Customer Support team will guide you through the process, including return instructions and available replacement options.

Return Shipping:

• Customers are responsible for the cost of returning the item(s) to Lesmora for exchange, unless the exchange is due to a mistake on our part (e.g., wrong item or defective product).
• We recommend using a trackable shipping method when returning items to ensure they reach us safely.

Processing Time:

• Once we receive the returned item, we will process the exchange within 7-14 business days.
• If the item you requested for exchange is out of stock, we will offer you the option of a similar item of equal value.

Terms & Conditions 

• We do not provide cash refunds .
• Please provide the original receipt or proof of purchases for all exchanges .
• Once we receive the item , it will undergo an inspection. If approved , you'll be notified and the exchange process will commence.
• Lesmora reserves the right to deny any exchange if the item does not meet our exchange policy criteria .

Your satisfaction is important to us . For any further questions or concerns, please don't hesitate to reach out to our customer support .